Credit: Edgar Cervantes / Android Authority
For decades, I grew up in a Verizon household. As I became an adult, I experimented with other carriers on the postpaid and prepaid side, but ultimately returned to Verizon a little over half a decade ago. In that time, I’ve rarely ever needed to deal with customer service as I tend to have above-average troubleshooting skills.
Recently, though, my wife did have the opportunity to put Verizon’s customer service to the test. Her phone had been regularly dropping its cellular connection out of the blue. While she eventually resolved the problem, she had to deal with several chatbots, long call times, and other issues before she actually got to a high-level rep who had the skills necessary to help address the problem.
