A Google Store customer says their Pixel 10 order showed up as a Motorola Razr instead.
The buyer claims Google support kept repeating the same 24–72 hour response with no real fix.
Imagine ordering Google’s latest flagship, only to open the box and find a folding phone from an entirely different brand. That’s precisely what happened to a Google Store customer, turning an exciting upgrade into a customer service nightmare.
The story surfaced on Reddit this week in the r/GooglePixel subreddit, where the buyer detailed what sounds like a nightmare experience. According to the post, the user had ordered a Google Pixel 10 on May 9 and intended to trade in their old Pixel 7 as part of the purchase. But when the package arrived on May 14, the box reportedly contained a 2025 Motorola Razr instead.
